At Shower Shop, we are committed to protecting your privacy. We use the information we collect about you to process orders and provide a more personalised shopping experience.
This Privacy Policy explains what personal data Shower Shop collects from you through our interactions, and how we use that data.
Shower Shop collects data to operate efficiently and to provide you with the best possible experience when using our products and services. Some of this data is provided directly by you, for example when you create a Shower Shop account, place an order, submit a search query, or contact our support team.
We also collect certain information automatically, such as how you interact with our website, using technologies like cookies.
The information we gather helps us personalise and continually improve your shopping experience at Shower Shop. We use this data to process orders, deliver products and services, take payments, communicate with you about orders and promotions, update our records, manage your account, and display content such as customer reviews.
We also use this information to improve our website, prevent or detect fraud or misuse, and enable trusted third parties to carry out technical, logistical, or operational services on our behalf.
We collect your first and last name, email address, billing and delivery address, and phone number when you place an order.
We collect the information necessary to process payments, such as credit or debit card details, bank details, and other payment-related information.
We mainly collect information when you register with us, contact us, or purchase our products. For example, when you:
Shower Shop uses the information we collect to operate our business, deliver products and services, and send communications, including promotional messages where permitted.
We use your data to process payments, place orders, and deliver products to you.
We use information to respond to enquiries, resolve issues, and provide customer support.
We use data to protect our customers and business, including detecting and preventing fraud and money laundering, managing credit risk, recovering debts, and resolving disputes.
We analyse what products or services may be of interest to you so we can develop and promote relevant offerings. With your consent where required, we may send you information about our products and services, or those of selected third parties we believe may interest you.
You can update your preferences at any time through your Shower Shop account.
This Privacy and Cookies Policy may be updated periodically, so we recommend reviewing it whenever you submit personal information to us. The most recent revision date will be shown on this page.
If you do not agree with any changes, please stop submitting personal data to Shower Shop. Where significant changes are made, we will provide clearer notice, including email notifications where appropriate.
To support the purposes outlined above, we may share your information with trusted third parties, including:
You can choose not to provide certain information, although this may prevent you from using some features or completing purchases.
If you do not wish to receive marketing emails, you can update your preferences in your account settings.
Most browsers allow you to control cookies through their settings. You can block or delete cookies, including those used by browser add-ons such as Flash cookies, by adjusting your browser or add-on settings.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods vary depending on the type of data and legal or operational requirements, such as fraud prevention, dispute resolution, or regulatory compliance.
We will never keep your information longer than necessary.
You have legal rights regarding the personal data we hold about you, including:
You can exercise these rights by contacting us using the details in the Contact Us section below.
We use Mailchimp to deliver our monthly newsletters. We collect anonymised statistics on email opens and clicks using standard technologies to help improve our communications.
You can unsubscribe at any time using the link included in our emails.
We use LiveChat to provide real-time customer support. If you use this service, we may collect your name, email address (optional), and chat content.
This information is retained for two years and is not shared with other organisations. You can request a transcript of your chat if you provide your email address.
If you have any concerns about privacy at Shower Shop, please contact us with full details and we will work to resolve the issue.
As our business evolves, this Privacy Policy and our Terms & Conditions may change. We recommend checking our website regularly for updates.
Unless stated otherwise, the current policy applies to all information we hold about you, and we will not reduce protections for previously collected data without your consent.
Controller: Shower Shop
