1.1 The description and price of goods shown on our website are correct at the time you place your order.
1.2 All goods are subject to availability. If an item you have ordered is not currently in stock, we will notify you as soon as possible with an estimated delivery date. If this date is not acceptable, you will be entitled to a full refund.
1.3 We make every effort to ensure all prices on our website are accurate. However, if a pricing error occurs, we will inform you as soon as possible. You will then have the option to reconfirm your order at the correct price or cancel your order and receive a full refund. Shower Shop is not obliged to honour orders placed at an incorrect price.
1.4 All deliveries are subject to a delivery charge. Certain remote or hard-to-reach locations may incur additional charges. If this applies to your order, you will be notified and given the option to accept the additional cost or cancel your order for a full refund.
1.5 All images, descriptions, and specifications on our website are provided as a guide only. Products are photographed under studio lighting, which may affect appearance. Customers are responsible for checking all items are correct and suitable before installation. We cannot be held liable for fitting or installation costs if an item is found to be unsuitable after installation has begun.
1.6 Unless otherwise stated, product dimensions are nominal. Minor variations in size are normal within industry tolerances and are acceptable when installed using appropriate fittings.
1.7 Any concerns regarding potential manufacturing defects must be referred to the manufacturer. Shower Shop cannot determine whether an issue is a manufacturing fault. Please contact us before installation so we can liaise with the manufacturer on your behalf.
1.8 We strongly recommend that all queries are raised prior to purchase. Advice given via email, telephone, or live chat is provided to the best of our knowledge based on the information supplied by you.
2.1 Payment for goods and delivery must be made using one of the methods displayed on our website. Payment is required before delivery.
2.2 No orders will be dispatched until full payment has been received and cleared.
2.3 Payment is taken at the time the order is placed, including for items on back order, to allow us to reserve or order items specifically for you.
3.1 To cancel an order, you must email sales@showershop.co.uk. Orders cannot be cancelled once dispatched, and special orders cannot be cancelled at any stage. Returned goods must comply with our Returns Policy.
3.2 Special orders, including but not limited to whirlpool baths and walk-in baths, cannot be cancelled. You will be notified if your order is classed as a special order.
3.3 Cancelled orders may be subject to a payment processing or administration fee.
4.1 Goods can only be delivered to the address provided at checkout. Delivery addresses cannot be changed once an order has been placed.
4.2 If delivery cannot be completed for any reason, we will notify you and offer a full credit or refund.
4.3 Delivery times are estimates only. Customers are advised not to book installers until goods have arrived and been fully checked.
4.4 For palletised deliveries, the courier will contact you to arrange delivery. Missed deliveries may incur re-delivery charges.
4.5 Deliveries are made by a single driver. Larger items are delivered kerbside, and customers are responsible for moving goods inside.
4.6 Deliveries may be made using vehicles up to 40 tonnes. If access is restricted, delivery will be made to the nearest suitable point.
4.7 If goods are returned for testing, return costs are the customer’s responsibility.
4.8 A signature is required upon delivery. Goods will not be left unattended.
4.9 All deliveries must be inspected with the driver present. Visible damage must be noted and reported immediately.
4.10 Items must be unpacked and inspected within 72 hours of delivery. Minor defects must be reported within 14 days.
4.11 Stored items are held at the customer’s risk. Items must be fully checked before storage.
4.12 Damaged goods must not be installed. Installed items cannot be replaced or refunded.
4.13 Delivery exclusions apply to certain postcodes, including AB, BT, DD, GY, HS, IM, IV, JE, KA27–KA28, KW, PA, PH, PO30–PO41, and ZE.
5.1 Goods may be returned within 14 days of receipt if you notify us by email. Special order items are non-returnable.
5.2 We do not offer exchanges. New orders must be placed for alternative items.
5.3 Returned goods must be in original packaging and resalable condition.
5.4 Customers are responsible for return arrangements and costs.
5.5 Refused deliveries may incur carrier return charges.
5.6 Refunds may be subject to restocking and administration fees.
6.1 All products include a 12-month guarantee. Extended warranties are provided by manufacturers.
6.2 Manufacturers usually provide after-sales support.
6.3 Guarantees apply to domestic use only.
7.1 Missing or incorrect items must be reported within 72 hours of delivery.
8.1 Packaging must be inspected on delivery. Visible damage must be refused or clearly marked.
8.2 Anyone accepting delivery on your behalf must follow these requirements.
8.3 Broken glass or ceramic items must be disposed of safely.
8.4 Damaged goods must not be installed.
9.1 We take reasonable steps to protect your personal and payment information.
10.1 All technical data and images are for guidance only and may not be exact representations of the final product.
